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RETURNS & EXCHANGES

RETURNS & EXCHANGES POLICY

Thee Donn

We take pride in the quality of our products and want you to love your purchase. Please read our returns policy carefully before placing an order.

1. RETURN PERIOD

Items may be returned within 7 days of purchase.
Returns will only be accepted if the item is:Faulty, orIncorrect sizing (size ordered does not fit).

Any return requests made after 7 days will unfortunately not be accepted.

2. CONDITIONS FOR RETURNS

To qualify for a return or exchange:

Items must be unworn, unused, and in their original condition
All original tags and packaging must be intact
Items must be free from makeup marks, stains, odours, or damage caused after delivery

Thee Donn reserves the right to reject returns that do not meet these conditions.

3. FAULTY ITEMS

If you receive a faulty item:

Please notify us within 7 days of delivery
Provide clear photos or videos showing the fault

Once approved:

Thee Donn will cover the return courier cost
You may choose between a replacement, exchange, or refund

4. INCORRECT SIZING OR COLOUR

If the return is due to:

Incorrect sizing selected by the customer, or
Colour preference changes

Then:

The customer is responsible for all courier costs
This includes both the return and re-delivery fee (if exchanging)

We strongly encourage customers to be sure of their size before purchasing.

5. NON-RETURNABLE ITEMS

The following items are not eligible for return or exchange:

Sale or discounted items
Items damaged due to improper handling or wear
Items returned outside the 7-day period

6. REFUNDS

Approved refunds will be processed to the original payment method
Please allow 7–10 business days for the refund to reflect, depending on your bank

Shipping fees are non-refundable, except in cases of faulty items.

7. HOW TO REQUEST A RETURN

To initiate a return, please contact us at:
📧 theedonn03@gmail.com
Include:

Order number
Reason for return
Clear images (if faulty)

Returns sent without prior approval will not be accepted.

8. FINAL NOTE

By purchasing from Thee Donn, you agree to this Returns & Exchanges Policy.

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Products

PosterGirl Skirt Black

PosterGirl Skirt Black

R 600.00
PosterGirl Skirt Pink

PosterGirl Skirt Pink

R 600.00
PosterGirl Skirt White

PosterGirl Skirt White

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